The Surprising Reasons Packages Go Missing

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The convenience of ordering products to your home isn’t quite worth the risk that comes with it. It seems almost everyone has several stories of a package that just vanished in thin air. They received the notification from UPS or Amazon that the item was delivered, and yet, when they got home the package was nowhere to be found. Some people are even sitting on their couch when they get an email saying their package was just dropped off, but nobody knocked on the door, and nothing is at their doorstep.

How do these things happen? Here are the surprising reasons packages go missing.

“Neighbors” offer to deliver it for you

Those working for Amazon Prime, UPS, or the US Postal Service want to finish their workday as soon as possible, just like everybody else. So sometimes, when someone claiming to be your neighbor approaches a lost-looking delivery person and says, “I know where her unit is—I’ll take it there for you” the delivery person hands over your package. But that “neighbor” could have been a complete stranger who just swooped your package.

The delivery person hands it to a stranger

Some delivery personnel don’t even wait for a “helpful” neighbor to offer to drop the item off; some approach the first person they see standing in front of a building and say, “Do you live here? Great. Can you put this at the recipient’s front door for me? I’m in a rush.”

It’s dropped in the communal bin

Even though the delivery person should deliver the package directly to your front door, many are in a rush, or just don’t feel like traversing the entire length of a building—going up and down stairs to different units—so they put your package in the communal bin in the lobby. Or, worse, if your building doesn’t have a lobby, they jut put your package on the ground in front of the mailboxes.

Porch thieves

Porch thieves are a real issue. Many know the typical delivery times for companies like Amazon Prime and UPS, and stroll around wealthy neighborhoods during those hours, swooping in the moment packages get delivered.

The delivery person barely knocks/waits

If you’ve ever received a notification that UPS “attempted delivery” at a certain time when you were in your home, but you never heard a knock, you may have been fooled. When delivery people are running very late on their jobs, they often report to their systems that they attempted delivery, when all they did was stop their truck in front of a building for a quick moment. That way, their GPS reports that they did, in fact, go to the right building. But they don’t even get out of the car.

The mail person doesn’t close your mailbox

If the US Postal Service is delivering your item and it’s small enough to fit inside your mailbox, sometimes they just don’t properly lock up the mailbox. This, naturally, leaves your packages vulnerable to theft.

False vendors

Unfortunately, there are a lot of false vendors online. They have legitimate-looking websites and offer too-good-to-be-true prices on items. So you type in your credit card information and wait for a package that never existed. Try to do your online shopping from reputable vendors who offer insurance on lost or stolen items.

The package was destroyed

Often, delivery personnel just don’t want to admit they accidentally destroyed your package in transit. Perhaps they mishandled it, or put something too heavy on top of it. Rather than report this, they just state that they delivered your item, and hope you assume it was stolen from your porch.

At the end of the day, those working for delivery companies are capable of human error, so just because you’re ordering something from a large company doesn’t mean you’re guaranteed to receive it. Furthermore, if you aren’t home when your item arrives, it can sit outside for hours. Install surveillance cameras to catch any delivery error or theft. When possible, have the post office or an Amazon Locker hold your items until you can pick them up.

Posted on Tuesday, May 15th, 2018