Free Equipment Requirements.
This free equipment offer requires that you agree to receive monitoring services (Alder’s “Services”) by entering into a monthly monitoring services agreement (“Monitoring Agreement”) with Alder Holdings, LLC (“Alder”) for a minimum $39.99/month (“Monthly Monitoring Rate”) and for a minimum period of 36 months (the “Term”). The free equipment you can receive under this offer consists of the following alarm safety and home automation products (each a “Product” and collectively, your “Security System”): touch screen control panel, outdoor cameras, indoor cameras, door/window sensors, fire detector, wireless key remote, medical pendant, motion detector, glass break detector, etc. You may purchase additional Products including certain discounted price Products (“Promotional Products”) at the time you agree to the Monthly Monitoring Agreement and order your free Security System, which additional Products and/or Promotional Products will become part of your Security System for purposes of Alder’s Product warranties and 30-Day Free Trial Period described below.
Limited Lifetime Equipment Warranty.
If you choose you may obtain a subscription to Alder’s lifetime Premium Service Plan (the “Lifetime Service Plan”), which will be added onto (increase) your Monthly Monitoring Rate at the rate of $3.00 per month. By subscribing to the Service Plan, you will receive a lifetime limited warranty (the “Lifetime Limited Warranty”) on all Products of your Security System for the entire period you maintain your subscription to the Service Plan and remain current on your monthly payments under your Monitoring Agreement. If, however, you cancel your subscription to the Lifetime Service Plan any time after the Limited Warranty Period (described below), then upon such cancellation, the Lifetime Limited Warranty and Limited Warranty (already expired) on all Products comprising your Security System will immediately expire.
If any Product becomes faulty or defective at any time during your active Lifetime Limited Warranty, to receive a replacement for that product, the following process will be employed: First, notify Alder that you have a faulty of defective Product; Second, after receiving notification from you, Alder will mail a replacement Product to you at no additional cost to you; Third, Alder will also send you an email with return instructions and a prepaid shipping label to return the defective or faulty Product; and Fourth, using the prepaid shipping label, mail back to Alder the defective or faulty Product within 14 days of you receiving the email with return instruction and the prepaid shipping label. In the event you fail to ship the defective or faulty Product to Alder within 14 days of receiving the email with the return instructions and prepaid shipping label (the “Product Replacement Process”). If you fail to return the faulty or defective Product to Alder using the prepaid shipping label within 14 days after receiving the return shipping email from Alder, Alder may charge you for the full cost normally charged by Alder for the unreturned Product. Any amount due will be charged to your credit/debit card on file by the next bill date that is/was used for payment of your Lifetime Service Plan and Monthly Monitoring Rate under your Monitoring Agreement. Alder may use reconditioned parts or components in the Products in providing replacement Products to you under the Lifetime Limited Warranty, but Alder all replacement Products will be covered under the Lifetime Limited Warranty for so long as you subscribe to Alder’s Lifetime Service Plan.
The limitations on the warranty of Products under the Lifetime Limited Warranty (the “Warranty Limitations”) are as follows: Alder shall have no obligation during the Lifetime Limited Warranty to replace batteries or any part or component of the Products that is rendered defective due to acts of God or casualty of any type, vandalism, fire, lightning, flood, water, intrusion, electrical surges, any misuse, tampering, abuse, accidents, improper installation of your Security System or any part or component of the Products that comprise your System by you that is not in accordance with instructions provided by Alder, or your negligence, alteration(s) or any attempted unauthorized repair of the Products not performed or replaced by Alder.
Limited Warranty for Defective or Faulty Products.
Regardless of whether you subscribe to the Lifetime Service Plan or not, if any Product you receive in your order for your Security System from Alder is faulty or defective or becomes faulty or defective within twelve (12) months of your purchase date of your Security System (the “Limited Warranty Period”), then Alder will employ the Product Replacement Process outlined above to provide you a replacement for your faulty or defective Product. As with the Lifetime Limited Warranty, in the event you fail to ship the defective or faulty Product replaced by Alder using the prepaid shipping label provided by Alder within 14 days of receiving the email with the return instructions and prepaid shipping label, Alder Holding, LLC may charge you for the full cost normally charged by Alder Holding, LLC for the unreturned Product. Any amount due will be charged to your credit/debit card on file by the next bill date that is/was used for your Monthly Monitoring Rate under your Monitoring Agreement.
The Limited Warranty is subject to the same Warranty Limitations as the Lifetime Limited Warranty as described above.
Post-Warranty Replacement of Defective or Faulty Products
If, after the later of the Limited Warranty Period, or expiration of the Lifetime Limited Warranty through your cancellation of your subscription to the Lifetime Service Plan and/or due to nonpayment under your Monitoring Agreement, any Product of your Security System becomes defective or faulty, Alder will replace the defective or faulty Product with a new Product at Alder’s then-current prices for such Product plus any applicable taxes and the cost of shipping the Product to you.
30-Day Money Back Guarantee.
If, for any reason, you decide you want to return your Security System or cancel your Monitoring Agreement with Alder, you must notify Alder customer support at 844-442-5337 no later than thirty (30) days after you order your Security System and inform customer support that you wish to cancel Alder’s Services and return your Security System in order to receive a full refund, including a refund of all Monthly Monitoring Rate fees, and Lifetime Service Plan fees, if any, charged to you (the “30-Day Risk Free Trial”). After notifying Alder that you wish to cancel our Services and return your Security System, you will receive an email from Alder (the “Cancellation Email”) with the return instructions you must follow to receive your refund along with a list of Products comprising your Security System AND any and all additional Promotional Products or other Products you purchased from Alder at the time you ordered your Security System (the “Equipment Return List”). You must ship back to Alder at your own cost all Products on the Equipment Return List and any other materials you received from Alder, such as operation manuals and the Alder yard sign, within five (5) days after Alder has sent you the Cancellation Email. Upon timely receipt from you of all required returned Products identified on the Equipment Return List and other materials provided from Alder to you, Alder will refund to you the actual price you paid for any additional Product(s) and Promotional Products, if any and all Monthly Monitoring Rate fees, and Lifetime Service Plan fees paid by you during the 30-Day Risk Free trial. You will not receive a refund for any missing or damaged Products identified on the Equipment Return List. In addition, If you fail to ship to Alder any of Products identified on the Equipment Return List and other materials within five ( 5 ) days of Alder sending you the Cancellation Email, the 30-Day Risk Free Trial will be deemed to have expired and you will remain obligated to pay Alder the Monthly Monitoring Rate for its Services for the Term of your Monitoring Agreement. Alder will process the refund owed to you as soon as possible but in no event more than 30 days from the date of receipt by Alder of all products on the Equipment Return list and other materials.
Prepaid Card
Prepaid card is given to you as a reward or gift and no money has been paid by you for the card. Prepaid card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Card valid for up to 1 year; unused funds will be forfeited at midnight EST the last day of the month of the valid thru date. Card terms and conditions apply, see MyPrepaidCenter.com/site/visa-promo.
Frequently Asked Questions
