Valley Alarm Review
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Starting Price:
$49.00/mo
Available Benefits
  • Wireless Monitoring Systems
  • Fire/Smoke/Burglar Alarms
  • Door/Window/Motion Sensors
  • Medical Alert/Panic Devices
  • Home Automation
  • Remote Access/Control
  • Video Cameras/Surveillance
  • Touchscreen Control Panels

Serving Los Angeles since 1981, Valley Alarm has earned a reputation for being a customer-oriented security company. The rates may be higher, but the fully customizable systems allow homeowners to select exactly what they need for their homes. If you are willing to pay the monthly fee of $49/month, you’ll up your chances of siding with a home security system from a company you can count on to deliver high quality service.

Equipment

The equipment used by Valley Alarm is predominantly Honeywell, a brand that is known for being both reliable and affordable. The fire alarms, sirens, medical alert bracelets, panic buttons, and other alarms are manufactured by First Alert. The devices manufactured by these two companies are designed to be used in tandem, so they connect easily even if you use a wireless system. Homeowners with the Valley Alarm equipment can rely on the fact that they are going to be worth the cost.

For more specialized systems, Valley Alarm offers a 2GIG control panel. The 2GIG systems are more complex, offering more comprehensive protection. They may be a bit more challenging to use, but the interface is much more intuitive once homeowners have learned how to navigate through the many options. With both the 2GIG and Honeywell systems, remote access is easy thanks to the smartphone and tablet app.

Monitoring and Services

On its website, the company states: “At Valley Alarm, we don’t sell ‘equipment packages’…we recommend a combination of security equipment and services that meet your specific needs.” Homeowners meet with a consultant, who evaluates their home layout and their preferences in order to make a recommendation of the right security system. With this tailored approach to home security, Valley Alarm ensures that homeowners get exactly what they need and at a price they can afford.

Should homeowners prefer a basic system, Valley Alarm does provide a “one size fits all” package–complete with motion sensors, three door and window sensors, stickers, signs, a key fob, control panel, siren and the wireless control app for remote access. Home automation will run you some extra cash, but not much. The company is ranked in the Top 100 security companies in the United States, yet is local to California. With one of the fastest response times in the state and a contract with a 24-hour monitoring station, it promises quality coverage. The company has been featured in a number of security magazines, though many customers have found dealing with a third-party monitoring station confusing.

Pricing

The cost of the basic home security package starts at $49/month, with a $150 installation fee to activate the home security service. However, most homeowners opt to assemble their own home security package, which could lower the monthly fee. Also, the systems are fully wireless, so it stands to reason that the overall cost would be a bit higher than a basic landline system. Homeowners signing with Valley Alarm are locked into a 36-month contract.

The Good

Homeowners can customize their security package to exactly what they need

The option for do it yourself (DIY) systems could lower your monthly fees

The Bad

The company is not registered with the BBB, so it’s difficult to know if there are a lot of unresolved customer complaints

And The Ugly

Valley Alarm only offers a 1-year warranty on parts and labor, but the contract lasts 3 years

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