Suddenlink Review
Users' Rating
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Starting Price:
$20.00/mo
Available Benefits
  • Wireless Monitoring Systems
  • Control Panels/Keypads
  • Glassbreak Detectors
  • Motion Sensors
  • Wireless Video Cameras/Surveillance
  • Fire/Smoke/CO2 Sensors
  • Flood Sensors
  • Door/Window Sensors

With more than 30 years of operation, located in 15 U.S. states, and serving over 1.4 million customers, Suddenlink has established its name in the information and communication game. Home security is only one of the features it offers, but the company’s reputation isn’t as good as it should be for a national company. Still, if you can’t find a local provider that can offer you quality service at a quality price, it may be worth considering Suddenlink.

Equipment

Suddenlink offers its own proprietary brand of equipment, but there are few reviews on the quality of the devices used. Most of the consumer reports on various review websites focus on customer service rather than the equipment, and there have been no complaints regarding the effectiveness of the monitoring devices. The basic package comes with a motion sensor, three door and window contacts, and a control panel. Obtaining a remote control key fob costs extra, but it allows users external access to the home without the need to input the codes. Additional equipment can also be added, but Suddenlink does not have home automation equipment. The wireless equipment has a range of 1000 feet, and the control panel can have up to 16 unique users added to it.

Monitoring and Services

The UL-listed monitoring stations to which your home security system is connected is known for having a good response time, and there are a number of them around the country. The network has a 24-hour battery backup, ensuring that your home can always be monitored even in a blackout. With round the clock surveillance of both your home security system and your video cameras, you can be certain Suddenlink will keep an eye on things at home. For those who travel, remote access to both the home security system and the video feed will make it easy to check up on things. The system comes with a mobile notification system, which will alert uses of any changes to their home via text, email, or phone call. Any suspicious activity is immediately reported, and the home security systems come with their own dedicated wireless network to ensure that homeowners’ phone lines are not overused. When it comes to customer service, Suddenlink has a poor reputation. A number of complaints have been registered on websites like Ripoff Report, most of them dealing with customers’ inability to provide reliable service. Complaints include technicians showing up late or canceling appointments, lack of follow-up from complaints, and failure to provide what is promised.

Pricing

The cost of home security starts at a very affordable monthly rate of $20/month, provided homeowners already receive TV, phone, and internet with Suddenlink. The contract lasts for 1 year, and the equipment is purchased via Suddenlink.

The Good

Suddenlink can use existing home security equipment for monitoring The company is the 7th largest cable provider in the country, so it has a broad area of coverage

The Bad

While the website offers a lot of generic information, few specific details on pricing and security packages are available on the website

And The Ugly

Suddenlink’s customer service is rated as very poor

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